We are here to treat our guests as kings and queens they are, says GM, Perfecto La Vila

Success Damian:

General Manager, Perfecto La Vila Hotel & Suites, situated in Amuwo Odofin, Lagos, Ifeoma Chukwu, has stated that customers of the hospitality home are kings and queens.

Chukwu made the disclosure in her office in a chat with the media on Monday.

She told her customers to come around, because Perfecto has opened for business, “We are here to serve them; we are here to treat our guests as kings and queens they are,” Chukwu said.

Perfecto La Vila Hotel & Suites, an elegant contemporarily designed hospitality place designed with European style and complemented with local flavours offers 24 hour room service, laundry and dry-cleaning, airport transfer services.

Perfecto has other services that include but not restricted to Luxury rooms and suites, restaurant, swimming pool, gymnasium, meeting room, banquet hall, VIP bar, rooftop bar, pool bar, unisex salon, supermarket, etcetera.

According to Ifeoma Chukwu, being a customer care business, the team of well train staff of the hotel is there to ensure the satisfaction of the guests. “We are here to attend to guests, generally it is a customer service thing, we are into accommodation, food and beverages; we are also into gym, swimming, laundering, and other things that come with.”

Chukwu while asserting that the hotel commenced operation in February, 2020, said with the coming of the Covid-19 pandemic, the hotel went on lockdown for two months, April and May, and resumed business on 4^th of June.

On challenges concerning government policies and multiple taxations, she said “You know we just started, when we resumed from the lockdown, some of the tax people, they came around and we have already sorted out, we paid our taxes.”

 She also spoke on Post Covid-19 business plans of Perfecto La Vila  as the pandemic curve is flattening especially in Lagos “What we need to do again is to create awareness to bring back our customers, because, you know due to this covid-19 some of them, they feel that when they come out and you know it is a public place, people come in and go out, they feel that If they come around they would contract the Covid, so for now, as it is observed, everything is coming down.

“Since we started again, you would have noticed it when you were coming in, you see hand sanitizer and also water, without nose mask you don’t come in here, so these are some of the things we have been doing. Now we have already sent messages to our customers that we are back,” Chukwu said.

On the security measures put in place to insure guests enjoy their money in Perfecto, she said “Our hotel is very well secured, because we have security around, we also work with police people to provide security for our guests.”

On some of the challenges encountered since commencement of business, she disclosed that there was no challenge.  “There is no challenge; just that due to this pandemic, some of our facilities, where revenue do come from dropped. Like our hall, due to this pandemic, they limited having parties, weddings, receptions, so our hall revenue dropped because nobody is doing wedding, party, reception, that is the major challenge we are having here, but now that everything is coming down, everything will soon come back to normal.”

On what Perfecto has in place to entertain guest especially at the weekends, Chukwu said “You know we just started, but it is part of what we intend to do, it is in our priority plan of what we intend to do, I am thinking if we can start it by this October 1, the Independent day. I have just put it down on what I intend to do, bring in arties that will come around, I know that day is a public holiday, people will come around, once we start doing the advert on time, it will draw crowd here that day.”